Orders and Shipping
All orders are shipped via express courier and include tracking. As soon as your order has been shipped, you will receive a shipping confirmation email with a link to track your delivery.
You have up to 14 days from the date you receive your order to make a return.
It’s very simple! At the bottom of the homepage, click on “Easy Returns”, where you’ll find a form to fill in with all the required information.
Our Customer Service team will review and approve your return request. You will then receive an email with instructions on how to proceed.
It is not possible to modify an order. However, you can request to cancel an order before it is sent to our warehouse for processing. To request a cancellation, please contact us using the form available on our website by clicking here.
Please always wait for confirmation that your order has been cancelled. In some cases, cancellation may no longer be possible. If this happens, you will need to wait for your order to be delivered and then request a return.
Choose the product(s) you would like to purchase and add them to your cart. You can enter your promo code in the dedicated field on the cart page before proceeding to checkout.
The only available shipping method is express delivery.
Shipments within Italy are handled by TNT.
Shipments to European countries outside Italy are handled by DHL Express.
Order processing and delivery take a total of 2–4 business days. All orders placed before 1:00 PM are processed the same day, with delivery within the following 24–48 hours (excluding weekends and public holidays).
Unfortunately, we are unable to deliver on public holidays or weekends. In these cases, your order will most likely be delivered on the next business day.
We can deliver to either your home or business address. Simply make sure you enter the correct delivery address when placing your order.
If you did not receive an email regarding a partial shipment in the days leading up to the delivery of your order, please contact our Customer Service team using the form in the Contact Us section.
If you have received an incorrect or damaged item, we will cover the return shipping costs. Once the returned item has been received and inspected, we will refund the cost of the item and any related shipping charges. To return the item, please follow the standard return procedure described below and select the appropriate reason for the return.
No, items added to your cart are not reserved.
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Currently, you can shop online from most European Union countries and many countries outside the EU. The list of countries we deliver to is regularly updated.
The countries where online shopping is available are clearly indicated on the checkout page.
If you have received the shipping confirmation email, use the tracking link provided to check whether your order is still in transit or has already been delivered. If you experience any issues or notice any discrepancies with your shipment, please contact our Customer Service team here.
If the expected delivery time has passed and you have not yet received a shipping confirmation email, please contact our Customer Service team using the dedicated form.
It may take a few business days (excluding weekends and public holidays) for your return to reach our warehouse and be processed.
Once your return has been received and processed, we will send you an email within one business day confirming receipt and that your refund has been issued or a voucher for the same amount has been provided.
All refunds will be automatically issued to the original payment method used to place the order.
For returns made by choice, we only refund the price paid for the items and not the shipping costs.
RETURN POLICY
If you have made a purchase and are not satisfied, you can return your order within 14 days of receiving it.
- Complete the return request form by providing all the required information, including the reason for the return and your preferred refund method.
- Once we receive your return request, if approved, you will receive a confirmation email with all the instructions on the next steps to follow.
Arav Srl reserves the right to refuse returns of items without their original tags and/or items that are damaged, as well as orders paid for using a return voucher.
If you are returning a defective item, Arav Srl will cover the return shipping costs. If the return is made by choice, the return shipping costs will be deducted from the final refund.
Items cannot be exchanged and may only be returned.
Refunds are issued within 7 days of the returned items reaching our warehouse and will be credited to the same payment method used for the original purchase.
PAYMENT METHODS
Prices displayed on the website include all applicable taxes and VAT. Any shipping costs or payment fees will always be communicated to the customer at checkout, before the purchase is completed.
The available payment methods are:
- PayPal
PayPal is a secure online payment method that allows you to pay for your order directly through your account. Your account and credit card details are managed directly by PayPal, which will simply send us confirmation once the payment has been completed.
- Credit/Debit Card
We accept credit and debit cards including Mastercard, Visa, American Express, Maestro, and others.
Transactions are protected by 3D Secure and comply with the latest Payment Services Directive*.
- Apple Pay, Google Pay, Shop Pay, Amazon Pay
Make online shopping even easier, faster and more secure by using your Apple Pay, Google Pay, Shop Pay or Amazon Pay account. Complete your purchase using the payment and account information already saved to your chosen service.
- Scalapay – pay in three convenient instalments
Scalapay is a payment method that allows you to shop online and pay in three convenient monthly instalments. There are no additional fees if each instalment is paid by the due date. The first instalment will be charged immediately at the time of purchase, while the remaining two instalments will be charged over the following two months. This payment method is available only for purchases under €300.
*As of 14 September 2019, the new Payment Services Directive, also known as PSD2, has been implemented across all countries in the European Economic Area (EEA). PSD2 introduces new and stricter security requirements for electronic payments, designed to reduce the risk of fraud.
