SALES CONDITIONS

The following terms and conditions of sale are applicable to all the purchasing “Silvianheach.com”.

The offer and sale of products on “Silvianheach.com” are regulated by the following General Conditions of sale. The products purchased on “Silvianheach.com” are sold directly from Eurostep s.r.l  with premises in Pederobba (TV), Via Feltrina 9/C 31040, n. REA TV-369370, C.F. e P.Iva 03896260241.

 

1. ENFORCEABILITY OF THESE CONDITIONS OF SALE

1.1) These General Conditions of Sale exclusively control the offer, dispatch and acceptance of purchase orders of products on “Silvianheach.com” between users of the above-mentioned sites and the Vendor. 

The General Conditions of Sale do not control the supply of services or the sale of products by parties other than the Vendor present on “Silivianheach.com” via links, banners or other hypertext connection. It is the user’s responsibility to check the sales conditions before making orders and purchasing products and services from parties other than the Vendor. Eurostep is not responsible for the supply of services from third parties other than the Vendor or for the conclusion of electronic commerce operations between the users of “Silvianheach.com” and third parties.

1.2 ) The Vendor uses the “Silvianheach.com” websites to offer products for sale and carry out its electronic commerce activities exclusively with their own final users as “consumers”, or rather any physical person not acting for their own commercial, entrepreneurial or professional ends.  
Moreover, the Vendor reserves the right to not carry out any orders coming from any parties other than the “consumer” or any orders that do not conform to their commercial policies.  

 

2. CONCLUSION OF THE CONTRACT BETWEEN CONSUMER AND VENDOR

2.1) The available language for concluding the contract with the Vendor Is Italian and English 

2.2) No purchase requests from countries other than those indicated can be accepted 

2.3) The consumers who intend to place a purchase order of one or more products on “silvianheach.com” must fill in the electronic order form and send it telematically to the Vendor following the relative instructions, in order to complete the purchase contract.

2.4) The order form include a cross-reference to these General Terms Of Sales Conditions and the Right to Return Information Report, as well as a summary of the basic characteristics of each product ordered and the relative price (including all enforceable taxes and duties) of the accepted methods of payment and the delivery methods of the purchased products, of dispatch and delivery costs, of the conditions for the right to return and the terms for return of the purchased products.

2.5 ) Before proceeding with product purchase by transmitting the order form, the consumer is required to read the General Conditions of Sale and Right to Return Information Report carefully; the user can also print, save or reproduce a copy for personal use.Before transmitting the order form, the consumer can identify and correct any errors in the data entered. By sending the order form the consumer declares to have understood and accepted the contents of the same, as well as the General Conditions of Sale and Use, the Privacy Policy and the Right to Return regulations. Any failure to fully accept said contents will result in the order being annulled.

2.6) The prices products may be subject to revision. The customer has to verify the final displayed price of each product before sending the relative order form.

2.7) The contract is deemed to be concluded when the Vendor receives, telematically, the order form and checked that the data relating to the order is correct.

2.8) Once the contract has been concluded, the Vendor will process the purchase order.

2.9) The order form will be filed at the Vendor’s database for the period of time necessary for carrying out the orders and in any case within the terms provided for by law. The consumer may view the orders carried out by accessing his profile and consulting the appropriate section.

2.10) The Vendor reserves the right to ignore any purchase orders that are incomplete or incorrect, whose solvability is not sufficiently guaranteed or if the products are not available. In these cases, the Vendor will send the consumer an email informing him that the contract is not concluded and that the Vendor has not carried out the purchase order, explaining the reasons.  

Should the products presented on “Silvinheach.com” no longer be available or on sale at the moment of the most recent access to the site or when the order form is sent, it is down to the Vendor to communicate said unavailability of the products ordered to the consumer, in a timely fashion and in any case within fourteen (14) days from the day after the order was sent to the Vendor. Should the order have been sent and payment made, the Vendor will undertake to refund the relative amount, without obligation for any kind of compensation. 

2.11) Once the contract is concluded, the Vendor will send the consumer a receipt for the purchase order via email, including the information already contained in the order form (cross-reference to the General Conditions of Sale and Right to Return Information Report, the information relating to the product’s basic characteristics and the detailed price, payment methods, right to return and delivery costs).

 

3. CHARACTERISTICS OF THE GOODS ON SALE

3.1) The sites "Silvianheach.com" offer only original products

3.2) The basic characteristics of the products presented on “Silvianheach.com” are available in the detailed summary of each product. However, the images and colors of the products on sale may vary to the real ones due to the Internet browser and monitor used

3.3) All products come with an identifying tag secured with a single-use seal. To make use of the right to return said tag and seal must be completely attached.  The Vendor, in the case of return, has the right to refuse the return of those products that no longer have the tag or which have been changed in their basic and qualitative characteristics or which have been damaged

 

4. PAYMENTS

4.1) Payment methods for the products purchased and the relative dispatch and delivery fees are indicated in the order form and make up an integral part of these Conditions of Sale

4.2) Should payment be made by credit card, the financial information (for example, the credit/debit card number or expiry date) will be cryptographically forwarded to Banca Sella or other banks who supply the relative remote electronic payment services, without third parties being able to access said information in any way. Furthermore, said information will not be used by the Vendor except for completing the procedures relating to the purchase for which they have been given and to issue the relative refund should the products be returned – following the execution of the right to return – or should it be necessary to prevent or inform the police of fraud on “Silvianheach.com”. The amount for the purchase of the products and the delivery fees, as indicated in the order form, will be debited at the moment of purchase.

4.3.) Cash on delivery required a supplement of €2,50

 

5. DISPATCH AND DELIVERY OF THE PRODUCTS

Products ordered on “Silvianheach.com” will be dispatched with Express Courier. Delivery times are calculated based on working days and do not include Bank holidays.

The side should automatically recognize the country from which you are accessing. You can change the country of delivery by clicking Delivery Country. The order must be made directly from the site of the country in which it is to be delivered. Any orders made from the site of a different country to that of destination, or to an address not accepted by our courier (P.O. Boxes or Poste Restante), will be automatically cancelled.

 

6. RIGHT TO RETURN

For the regulation on the right of withdrawal on www.silvianheach.com go in the relevant section by clicking here.

 

7. REFUND TIMES AND METHODS

For information on times and refunds methods click here.

 

8. PRIVACY POLICY

8.1) The consumer may obtain information regarding the processing of personal data by accessing the Privacy Policy

8.2) The General conditions of Use, furthermore, contain important information on the processing of personal of the users and on the security measures adopted.

8.3) For all other information on the Privacy Policy you can contact us directly at the following email address: customercare@silvianheach.com

 

9. APPLICABLE LAW AND SETTLING DISPUTES

9.1) The following General Terms of Sale are regulated by the Italian Law of Legislative Decree no.206 of 6 September 2005, about consumer code, in particular Legislative Decree No. 70 of April 9, 2003, implementing Directive 2000/31/Ec on Certain Legal Aspects of Information Society Services in the Internal Market, with particular reference to E-commerce.

The jurisdiction regarding any controversy about their validity, interpretation or execution is committed to the Judge of the consumer place of residence or domicile, Treviso is the competent court.

 

10. MODIFICATION AND UPDATING

The General Conditions of Sale may be modified, also in consideration of any changes in the law. The new General Conditions of Sale will have effect from the date of publication on the site.

 

11. CUSTOMARE CARE

The Consumer can request any information from our assistance services: please contact Customer Services (link to the page CONTACT US). 
You can also contact the Vendor via email at the following email address: customercare@silvianheach.com