The consumer has the right to withdrawal from the contract, without indicating the reasons, within 14 days. The period of withdrawal follows  the moment in which the consumer or third party, different form the vector, acquires the physical possession of the final good.

To exercise the right of withdrawal, the consumer must inform Eurostep Srl (using this address Via Feltrina 9c, 31040 Pederobba Tv or writing by mail at: customercare@silvianheach.com of your decision to cancel the present contract via an explicit declaration – for example a letter sent by post, fax or email).  For this purpose the consumer can utilize the returns proceed. 

In order to observe the withdrawal period, it is sufficient that you send the notice on the exercise of the right of withdrawal before expiration of the withdrawal period.

 

 Withdrawal Effects

If the Consumers withdraw from the present contract, will be refunded all payments made in favor of Eurostep Srl, including the costs of delivery (with the exception of additional costs resulting from the Consumers choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. Said refund will be made by bank transfer or with the same method of payment used for the initial purchase from the consumers, unless expressly agreed otherwise; in any event, the consumers will not incur any fees as a result of such reimbursement. Eurostep Srl. may withhold the reimbursement until the receipt of the goods back or until the Consumers has demonstrated to have returned the goods to Eurostep Srl, whichever is the earlier.

Goods must be returned/shipped back to Eurostep Srl at the following address:

 

Più Movimoda

Interporto Sud Europa - Interv. 11.2

81025 Marcianise

Italy

 

Without undue delays and in any case, within 14 days from the day of communication of the withdrawal form from the present contract.

The term is respected if the consumer sends back the goods before the deadline of the 14 days period.

The return costs will be covered by Eurostep Srl.

The consumer is responsible of the diminishing of the value of the goods resulting from manipulations different from the necessary to establish the nature, characteristics and functioning of the goods.

 

Exclusion of the Right of Withdrawal

The right to withdrawal shall be excluded for contracts for the supply of goods which are not pre-fabricated and the production of which is subject to the consumer’s individual choice or specification or which is clearly tailored to the consumer’s personal needs

 

Withdrawal Form

To return an item  here.